Refund policy

1. Custom Flower Pressing Services

a. All custom pressing services are non-refundable once processing has begun or your flowers have been received by us.

b. Cancellations before drop-off or shipping:

i.) If you cancel more than 24 hours before your scheduled drop-off date (or before your flowers would have been shipped to us), you are eligible for a full refund.

ii) If you cancel within 24 hours of your scheduled drop-off date, you are eligible for a 50% refund. Because our pressing capacity is limited, we turn away other orders to hold your spot.

c. Your flowers must reach us within 5 days of your event. If we do not receive them within this window, your booking is non-refundable.

d. Flowers that arrive in poor condition:

i) If your flowers arrive in a partially unworkable state, we may recommend resizing your piece to a smaller frame. The price difference will be refunded to you as an Always in Bloom gift card, which never expires and can be redeemed against any product in our store.

ii) If your flowers arrive in a fully unworkable state, your booking is non-refundable. 

The decision on what is and isn't workable is up to our sole discretion.

2. Care and Maintenance

a. Pressed flowers are natural and may continue to change colour over time. Exposure to humidity, direct sunlight, or extreme temperatures can speed up this process. Colour changes are a natural part of pressed flower art and aren’t eligible for refunds.

b. We provide care instructions with every piece. Damage or changes caused by not following these guidelines aren’t grounds for a refund.

c. Frames must be hung according to the instructions we provide. If a frame is altered in any way – such as adding new holes or hardware – we can’t take responsibility for any issues or damage that result.

3. Damage During Transit

a. While we take great care when packaging your artwork, damage can occasionally occur during shipping. Please inspect your frame as soon as it arrives. If you notice any cracks or damage caused during transit, we’ll offer a replacement or full refund. To be eligible, you must:

i) Notify us within 24 hours of delivery and provide clear photos showing the damage along with the original packaging.

ii) Original packaging must be retained as proof of transit damage.

iii) We can’t be responsible for damage that occurs after the artwork has been removed from its packaging.

iv) If the damage does not impact the backing glass where the flowers are glued down, we may be able to replace the frame without disturbing the art. Please put the frame back in its original packaging and store with care while the replacement is being organised.