Refund Policy

1. Custom Flower Pressing Services

a. All custom pressing services are non-refundable once processing begins or flowers are received.

b. If your flowers arrive and are unworkable due to circumstances beyond your control, you may be offered alternatives such as a partial refund, redesign, or credit, at our discretion.

c. Any decision on refunds for custom services is at our sole discretion.

2. Care and Maintenance

a. Pressed flowers are natural and may continue to change colour over time. Exposure to humidity, direct sunlight, or extreme temperatures can speed up this process. Colour changes are a natural part of pressed flower art and aren’t eligible for refunds.

b. We provide care instructions with every piece. Damage or changes caused by not following these guidelines aren’t grounds for a refund.

c. Frames must be hung according to the instructions we provide. If a frame is altered in any way – such as adding new holes or hardware – we can’t take responsibility for any issues or damage that result.

3. Damage During Transit

a. While we take great care when packaging your artwork, damage can occasionally occur during shipping. Please inspect your frame as soon as it arrives. If you notice any cracks or damage caused during transit, we’ll offer a replacement or full refund. To be eligible, you must:

i) Notify us within 24 hours of delivery and provide clear photos showing the damage along with the original packaging.

ii) Original packaging must be retained as proof of transit damage.

iii) We can’t be responsible for damage that occurs after the artwork has been removed from its packaging.

iv) If the damage does not impact the backing glass where the flowers are glued down, we may be able to replace the frame without disturbing the art. Please put the frame back in its original packaging and store with care while the replacement is being organised.